Conflict Management & Resolution

Program Introduction

This is normal, natural, and sometimes even necessary for continued growth and development. Some people feel it is better to avoid conflict. While this may be appropriate at times, it is not always recommended. The main issue with conflict is not so much that it occurs, but how you manage it when it does. All managers will at some stage have to handle conflict - difficult conversations and disputes about performance, perceptions of inequality and clashes of communication and work styles. This program is designed to be interactive; In addition to thoroughly examining the elements surrounding conflict, participants will find case studies containing questions to answer. In many instances, current experience will establish the case study itself.